Big Balloon Productions LLC. Privacy Policy

Effective Date: June 1, 2020

1. Introduction

At Big Balloon Productions LLC., we strive every day to build the world’s most popular, authentic and iconic brands. Trust is the cornerstone of a great brand and respecting the privacy rights of our customers is an integral part of building that trust. This privacy policy explains how we collect and use your personal information when you purchase items from our website.

The basic terms of this policy cover all of Big Balloon's website consumer facing operations in the United States. Big Balloon does not currently sell items from its website outside of the United States.

2. Your Right to Control How Your Personal Information is Used

You have the right to make requests regarding your personal information. You can:

  • Review the personal information we have about you or request a copy of it
  • Ask us to update or correct personal information if it is inaccurate
  • Request that we delete your personal information
  • Opt-out of sharing your personal information with third parties for some purposes
  • Object to certain types of uses of your personal information
  • Make choices about receiving email marketing

These rights vary depending on where you reside but we will make reasonable efforts to honor your request, even if your state does not require us to do so.  If you ask us to delete or stop using your personal information, we may not be able to honor that request if the information is required to process your payments or returns; fulfill your order; or comply with tax, audit or regulatory requirements.

To submit a request to access or delete your personal information, please reach out to us at contact.us@bigballoonpro.com

3. Types of Information We Collect

We collect information about you such as your contact information and payment information.

We do not knowingly collect personal information directly from children under the age of 13 without parental consent. Our website is a general audience site and is not specifically targeted to or intended for use by children.

We need to collect personal information in order to provide the products and services you request.  If you do not provide the information requested, we may not be able to provide you with these products and services.

4. How We Collect Your Information

We only collect information about you in one way:

4.1 Information you provide to us, such as while making a purchase.

6. How We Use Your Information

We use your personal information to provide you with our products and services and to operate our online business. We often use the information we collect for multiple purposes. For example, if you make a purchase on our website, we collect several types of data from you and use it in multiple ways: First, we use your shipping address to make sure that our products arrive at your door. We may also use your contact information to send you a receipt of purchase. We will also analyze the data you provide us and your behavior on our website to ensure that the activity is not fraudulent. Finally, we use your purchase information for other business-related purposes like accounting and financial reporting.

We may also combine information we collect from you with information we obtain from other sources. This may include your online purchase transactions and other interactions you have with us and our partners.

We often obtain your consent to use your information but sometimes, obtaining your consent is not needed because we may use your information for our own legitimate interests, to fulfill a contract with you, or to comply with legal obligations imposed on us. For example, when you make purchases online, we process your information to fulfill our contractual obligations.  When you engage with us online, we have a legal obligation to ensure that you are not attempting to defraud, us or our customers.

7. How We Share Personal Information

We may share your personal information with our affiliated companies and brands or with third parties who provide services to you or us, with promotional partners. We do not share your information with social media companies, or with other third parties.

8. How we Store and Secure Your Information

8.1 Where We Store Information.

Big Balloon Productions LLC. is based in the United States.  Your personal information may be subject to the laws of the countries in which it is stored or used. By providing us with any personal information, you understand that your information may be transferred, processed, or stored outside of your country of residence, including the United States, which may have a different data protection regime from the country in which you reside. In certain circumstances, courts, law enforcement agencies, regulatory agencies, or security authorities in those other countries may be entitled to access your personal information.

8.2 Information Retention.

We will retain your personal information for as long as needed to provide the service to you (for example, your email address, if you agree to updates or newsletters) or as needed to fulfill our own obligations, such as preventing fraud, meeting regulatory requirements, resolving disputes, improving our services or maintaining security, and in each case, as consistent with applicable law. We may retain non-personal information that has been sufficiently aggregated or anonymized for a longer period.

8.3. Information Security.

We do our best to provide you with a safe and convenient shopping experience. Please note that we will never email you asking for bank account information, date of birth, credit card information, or other personal information. We will never email you with attachments that can be opened unless you have discussed such exchanges with us directly beforehand. If you received a suspicious email that appears to be from us please contact us: contact.us@bigballoonpro.com

8.4 Third Party Services.

We are not responsible for, and this policy does not address, the privacy practices of other third parties, such as Facebook, Apple, Google, Microsoft, or any other app developers, social media platforms, operating system providers, wireless or telecommunications service providers, or device manufacturers. The inclusion of a link on our services does not imply an endorsement of the linked sites or services by us or our affiliates.

8.5 Sensitive Information.

Unless we request it, we ask that you not send us, and you not disclose, any sensitive personal information (e.g., social security numbers, information related to racial or ethnic origin, political opinions, religion or other beliefs, health, biometrics or genetic characteristics, criminal background, or trade union membership) on or through our online services.

8.6 Third Party Payment Service.

We currently use certain third-party payment service processors for you such as PayPal. Your personal information will be collected by such third party and will be subject to the third party’s privacy policy. We have no control over, and are not responsible for this third party’s collection, use, and disclosure of your personal information.

8.7 Changes to this Policy.

We will post updates to our privacy policy on our website. If we change the policy in a manner that materially impacts your privacy rights, we will provide additional notice to you.